Client
A global manufacturing company with a complex product portfolio and a distributed sales team faced challenges in managing its sales processes, order configuration, and inventory. The company used Oracle ERP, Oracle CPQ, and Salesforce CRM as separate systems, leading to inefficiencies and data inconsistencies.
Challenges
- Data Silos: The use of separate systems created data silos, making it difficult to access and analyze information across departments.
- Manual Data Entry: Duplicate data entry between ERP, CPQ, and CRM systems led to errors and inefficiencies.
- Slow Order Processing: Complex product configurations and manual approvals resulted in lengthy order processing times.
- Lack of Visibility: Limited visibility into the sales pipeline, order status, and inventory levels hindered decision-making.
- Customer Dissatisfaction: Inconsistent pricing and order fulfillment issues impacted customer satisfaction.
Our Solutions
To address these challenges, we implemented a custom integration between Oracle ERP, Oracle CPQ, and Salesforce CRM. The integration focused on:
- Breaking Down Silos: Connecting the three systems into a unified platform eliminated data silos and improved information flow.
- Real-time Data Synchronization: Automated data exchange between systems ensured consistency and eliminated manual entry.
- Streamlined Order Configuration: Integrated CPQ capabilities simplified product configuration, pricing, and quoting.
- Enhanced Sales Pipeline Management: Salesforce CRM provided a centralized view of the sales pipeline, enabling effective tracking and forecasting.
- Improved Inventory Management: Real-time inventory updates in ERP ensured accurate stock levels and avoided stockouts.
- Automated Order Processing: Integration of ERP, CPQ, and CRM automated order processing, reducing lead times and errors.
Benefits
- Increased Sales Efficiency: Streamlined processes and reduced manual effort led to improved sales productivity.
- Enhanced Customer Satisfaction: Faster order processing, accurate pricing, and timely delivery improved customer experience.
- Improved Decision Making: Real-time data and analytics enabled informed decision-making based on accurate insights.
- Reduced Costs: Automation and elimination of manual tasks resulted in cost savings.
- Scalability: The integrated solution was designed to support the company’s growth and evolving business needs.
Tech stack
- Oracle ERP
- Oracle CPQ
- Salesforce CRM
- APIs
About Emorphis
Emorphis Technologies is a world-class software development and solutions company that truly believes in “Innovation in motion”. Delivery innovation on the go at an accelerated pace has been our success mantra to date. Over the years we have provided value to our clients in the field of enterprise mobility, cloud, IoT, backend development, Big Data Analytics, and Blockchain.
We serve industries ranging from unicorns, and startups to large multinationals in the healthcare, telecommunications, fintech, retail, and publishing industry. Our go-to-market software products – iStatement, iPublisher, and iBuggy have proved our metal with positive beneficial customer testimonials. We help our clients with successful product development, consulting services, and testing (manual & automated).
We have profound experience & expertise in various technologies like .Net, J2EE, PHP, iOS, Android, and Cloud Computing viz. Amazon Web services (AWS), Software QA & testing (Manual & Automation). Our designed products are cloud-ready and can be readily deployed on AWS/Azure cloud infrastructure.
Our pivot on engineering innovation and R&D helps quicken time-to-market, ensuring high quality at economies of scale, delivering cult competency for the global marketplace. We ensure that your ideas, concepts, and requirements are backed by brilliant execution at our end. Having said that we extend end-to-end ownership of product/application design, development, and deployment.
