Implementing Salesforce Health Cloud platform to achieve the health care functionalities in a single view. In this project, the goal is to manage the entire processes of the healthcare industry in the most integrated and flexible way using Salesforce Health Cloud.
Salesforce Health Cloud is a cloud-based patient relationship management solution that enables providers to gain a complete view of the patient with integrated data from Electronic Medical Records (EMRs), wearables, and more; make smarter care decisions; engage with patients across their caregiver networks, and manage patient data as well the medical practitioner’s data.
ABOUT THE CLIENT
Small Community Hospital based in the USA.
- Healthcare data is complex due to information coming in from a wide variety of providers, physicians, and practitioners, vital patient data can be misplaced, or worse, lost altogether, So maintaining the information in the most sensitive manner is a bit challenging.
- Another challenge is to manage all the patient details, the past medical history of the patient, current health conditions, medications given to the patient, and the overall health record of the patient.
- To manage the patient’s related data such as the information of family members and the caregivers of the patient.
- To manage patients’ care plans and daily tasks.
- To maintain doctors’ and hospitals’ details with all the necessary information.
- To manage the process of appointment scheduling in the most flexible manner.
- To overall provide seamless integration between the patient’s care and the health care providers.
- Created a solution by using the Salesforce health cloud that provides an effective way to store and manage patient details and all related patient data.
- Health cloud provides integration to Electronic health records (EHR) which we can map to health cloud objects and fields that hold patient data and their related information.
- Used Salesforce standard object case to manage patient’s care plan effectively.
- Used health cloud objects to maintain details of doctors and hospitals to have flexible access to the details.
- Used health cloud lightning scheduler to provide easy appointment scheduling.
- Used health cloud community for patients to let the patients access their care plans, and their tasks and provide feedback or respond to surveys with ease.
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